Privacy Policy

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Welcome to PIVOTRAL (“we,” “our,” or “us”).

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile app and website (collectively referred to as the “Service”).

Information We Collect

We may collect the following types of information:

1.1 Personal Information

  1. Name, phone number, email address, and delivery address
  2. Payment information (processed securely via third-party gateways)
  3. Account login details

1.2 Location Information

  1. Your real-time location (to provide accurate delivery services)

1.3 Device and Usage Data

  1. Device type, operating system, IP address, app version
  2. Interactions within the app (for analytics and improvements)

1.4 Cookies and Tracking

We may use cookies or similar technologies to personalize your experience and analyze app usage.

2. How We Use Your Information

We use your information to:

  1. Process and deliver your orders
  2. Provide customer support
  3. Send order updates, offers, and notifications
  4. Improve app performance and user experience
  5. Prevent fraud and maintain account security

3. Sharing Your Information

We may share your data with:

  1. Delivery partners and vendors (to fulfill your orders)
  2. Payment processors (to handle secure transactions)
  3. Service providers (for analytics, communication, or marketing)
  4. Legal authorities (if required by law or to protect our rights)

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate security measures to protect your information against unauthorized access, alteration, or disclosure./p>

5. Your Rights

You can:

  1. Access or update your profile information
  2. Request data deletion or account closure
  3. Opt out of marketing notifications

To exercise these rights, contact us at [support@pivotral.com].

6. Data Retention

We retain your data as long as your account is active or as needed to provide services and comply with legal obligations.

7. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for their privacy practices.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted in the app with a revised “Last Updated” date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

  1. Email: support@pivotral.com
  2. Address: [Company Address]